Customer journeys don't happen on one channel. D2C customers move between email, SMS, push, and app. Adobe Campaign's multi-channel workflow engine orchestrates coordinated journeys across every channel, triggered by real behaviour.
Scale D2C delivers end-to-end Adobe Campaign Customer Journey Automation services — strategy, implementation, configuration, custom development, third-party integrations, user training, and ongoing managed support. Our certified Adobe practitioners have completed Adobe Campaign Customer Journey Automation deployments across D2C, retail, and enterprise brands.
A standard Adobe Campaign Customer Journey Automation implementation takes 8–16 weeks depending on integration complexity, data migration scope, and customisation requirements. Scale D2C uses a phased delivery model — Discovery → Architecture → Build → QA → Go-Live — with stakeholder gates at each stage.
Yes. Scale D2C manages full Adobe Campaign Customer Journey Automation migrations including data mapping, historical data transfer, redirect management, UAT, and parallel-running validation to ensure complete continuity of reporting and operations during the transition.
Scale D2C is an Adobe Solution Partner with certified practitioners across Adobe Experience Cloud products. We maintain direct relationships with Adobe's technical and product teams, giving clients access to roadmap previews, beta features, and priority support escalation.
Total Adobe Campaign Customer Journey Automation cost comprises Adobe licensing, implementation fees, integration development, and ongoing support. Scale D2C provides a transparent, itemised cost model for your specific scope on our discovery call — covering all three components clearly, with no hidden fees.
Single-channel campaigns reach customers in one place. Cross-channel journeys reach them everywhere.