WhatsApp has 2 billion active users with 98% message open rates — making it the highest-engagement channel for D2C brands targeting consumers in Southeast Asia, South Asia, Latin America, and Europe. We build WhatsApp marketing programmes that feel personal, not promotional.
Scale D2C builds, manages, and optimises your full WhatsApp Marketing programme — automated flows, campaign calendar, list segmentation, deliverability management, A/B testing framework, and monthly revenue reporting. We work inside your existing platform and own outcomes, not just the setup.
Top-performing D2C brands generate 30–45% of total revenue through email and SMS combined. If WhatsApp Marketing is below 20% of your revenue, significant retention opportunity is being left on the table. Scale D2C audits your current programme and identifies the specific gaps within 5 business days.
Core automated flows — welcome series, abandoned cart, post-purchase, and win-back — can be live within 2–3 weeks. A full WhatsApp Marketing programme with advanced segmentation, A/B testing, and a 12-month campaign calendar takes 6–8 weeks to build to production standard.
Scale D2C manages domain authentication (SPF, DKIM, DMARC), list hygiene, suppression management, sender reputation monitoring, and warm-up sequences for new senders. Deliverability issues cause invisible revenue loss — we track inbox placement proactively, not reactively.
Scale D2C integrates WhatsApp Marketing with Shopify, BigCommerce, Gorgias, Yotpo, Rebuy, and your paid media platforms to create a unified customer view. Purchase data flows into segmentation, and WhatsApp Marketing performance feeds back into paid media suppression and lookalike audiences.
In many of the world's fastest-growing D2C markets, WhatsApp is the primary communication channel. Is your brand there? Let's build your WhatsApp strategy.