What types of brands does SCALED2C work with?
We work exclusively with direct-to-consumer (D2C) brands — primarily in beauty, skincare, health & wellness, supplements, fashion, food & beverage, and home goods. Our clients range from D2C startups at $500K annual revenue to established brands doing $50M+ per year.
How long does onboarding take?
Most clients are fully onboarded with campaigns live within 2 weeks of signing. We move fast — initial account access, team introduction, and first campaign launches happen in the first 7–10 days of any engagement.
Do you work with brands outside Thailand?
Absolutely. While we're headquartered in Bangkok, over 60% of our clients are based outside Thailand — in the USA, UK, Australia, Singapore, and throughout Asia. We operate as a global agency with timezone-flexible communication.
What's your minimum engagement size?
We typically work with D2C brands investing a minimum of $5,000/month in agency fees, with ad spend managed separately. For audit and strategy projects, minimum project sizes start at $2,500.
How do you measure and report results?
Every client gets a custom real-time dashboard pulling data from all active channels, plus a detailed monthly performance report. We report against agreed KPIs — typically ROAS, CAC, LTV, and revenue growth — with full transparency into every spend and test.
Do you offer performance-based pricing?
Yes, for qualified clients we offer performance-linked compensation arrangements where a portion of our fees is tied to revenue growth delivered. Not every client qualifies — performance pricing requires minimum data history and baseline metrics. Discuss eligibility in your discovery call.
What AI services does SCALED2C offer?
We offer a full AI service stack: Custom GPT development, AI chatbot development, AI workflow automation, AI content creation, AI ad creative generation, AI personalization engines, predictive analytics, and AI strategy consulting. See our AI Services page for the complete offering.
How is SCALED2C different from a generalist digital agency?
SCALED2C is built exclusively around D2C ecommerce — not a generalist agency that also does D2C. Every team member specialises in D2C, every process is built for D2C brands, and our playbooks are built from 20+ years of hands-on D2C experience across 150+ brands.
What happens if results don't meet expectations?
We have an open, transparent conversation about it. We review the data together, identify what's working and what isn't, and adjust strategy accordingly. Our 98% client retention rate reflects that issues get resolved rather than avoided.
Can SCALED2C manage our entire marketing operation?
Yes — we offer full agency-of-record arrangements covering every marketing channel, discipline, and market. For brands wanting a single expert partner managing all D2C marketing globally, this is one of our most popular engagement models.