Website Maintenance & Support

Your D2C Website, Always Healthy. Always Fast.

Your D2C website is your highest-value sales asset — and it needs ongoing expert care to stay secure, fast, and converting. Our website maintenance retainers keep your Shopify, WordPress, or custom site running at peak performance without you having to think about it.

Get Started → All Services
Uptime MonitoringSecurity UpdatesDaily BackupsSpeed MonitoringBug FixesPriority SupportPlatform UpdatesPerformance AuditsUptime MonitoringSecurity UpdatesDaily BackupsSpeed MonitoringBug FixesPriority SupportPlatform UpdatesPerformance Audits
Maintenance Services

Everything Included in Our Maintenance Retainers

🔍
24/7 Uptime Monitoring
Continuous uptime monitoring with instant alerts and rapid response — your D2C store is never down for more than minutes without us knowing.
🔒
Security Updates & Patching
Regular platform, plugin, and theme security updates — keeping your D2C site protected against vulnerabilities and malware threats.
💾
Daily Automated Backups
Daily off-site backups with point-in-time restoration capability — ensuring your D2C store data is always recoverable within hours.
Performance Monitoring
Continuous Core Web Vitals and page speed monitoring — catching performance degradation before it impacts your conversion rate.
🛠️
Priority Bug Fixes
Same-day priority response for bugs, broken pages, and checkout issues — with a dedicated support channel direct to your maintenance team.
📊
Monthly Site Health Reports
Monthly reports covering uptime, speed scores, security status, and any issues addressed — keeping you informed without requiring your attention.
99.9%
Average uptime across maintained sites
2hr
Average response time for critical issues
100%
Sites with zero data loss incidents
150+
D2C sites on active maintenance retainers

Frequently Asked Questions

Scale D2C provides full Website Maintenance & Support services — architecture, development, API integration, performance optimisation, QA, and post-launch support. Our engineers build scalable, maintainable systems designed specifically around D2C and ecommerce growth requirements.

Performance is built in from day one. Scale D2C engineers Website Maintenance & Support applications to hit Core Web Vitals targets — sub-2-second LCP, minimal CLS, fast FID/INP. Every build includes performance budgets and automated Lighthouse testing. Our D2C clients average 22% conversion uplift from Website Maintenance & Support performance improvements alone.

A standard Website Maintenance & Support project runs 8–16 weeks depending on scope. Scale D2C uses two-week sprints with staging deployments after each — you review working software every fortnight, not a single big reveal at the end of a long build.

Yes. Scale D2C integrates Website Maintenance & Support with Shopify, Klaviyo, Salesforce, Google Analytics 4, Meta Ads, and 40+ D2C platforms. We build custom API middleware and webhook architecture where native integrations don't cover your requirements.

Scale D2C provides retainer-based Website Maintenance & Support support — bug fixes, security patches, feature development, performance monitoring, and technical roadmap planning. Options range from a 10-hour/month maintenance pack to a fully dedicated embedded development team.

SCALE

Protect Your D2C Store's Most Important Asset

One hour of D2C store downtime can cost thousands in lost revenue. Our maintenance retainers ensure it never happens — and if it does, it's fixed before you notice.

Free Audit