We implement Gorgias end-to-end — integrations, automations, macros, routing rules, and AI features — so your CX team handles more tickets in less time with higher CSAT.
Gorgias is a helpdesk platform built specifically for ecommerce and D2C brands. It centralises customer support across email, chat, SMS, and social, and integrates directly with Shopify to give agents full order context.
Gorgias AI Agent reads incoming tickets, understands intent, and automatically resolves common questions — WISMO, return status, discount codes — without human involvement. Our clients typically resolve 50–65% of tickets automatically.
A standard Gorgias implementation with integrations, automations, macros, and team training takes 3–5 weeks. AI Agent configuration adds 1–2 weeks.
Yes. Gorgias tracks revenue per ticket and can trigger upsell and cross-sell offers during support conversations. Brands using Gorgias revenue features see 10–15% lift in support-driven sales.
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