Gorgias Helpdesk & CX for D2C Brands That Scale.

SCALED2C's Gorgias Helpdesk & CX service covers everything from initial strategy and setup through to implementation, integration with your existing D2C stack and ongoing optimisation. Every engagement starts with a thorough audit of your current setup, followed by a tailored strategy built around your specific growth objectives.

Most Gorgias Helpdesk & CX implementations are delivered within 5–10 business days, depending on complexity and integrations required. Larger projects with custom development or migrations typically take 2–4 weeks. We'll give you a precise timeline after our initial discovery call.

Yes — SCALED2C offers ongoing gorgias helpdesk & cx management and optimisation as part of our retainer services. Most clients retain us for ongoing management because the compound gains from continuous optimisation far outweigh the cost. Monthly performance reviews and proactive recommendations are included as standard.

Integration is a core part of every Gorgias Helpdesk & CX engagement. We connect the platform with your Shopify store, email and SMS tools, CRM, analytics and any other relevant stack components — then document every integration and provide full operational handover to your team.

SCALED2C specialises exclusively in D2C and ecommerce. Our gorgias helpdesk & cx expertise is built entirely on D2C-specific use cases, benchmarks and best practices across 150+ brands — which means we bring proven frameworks and real pattern recognition to every new engagement.