SCALE D2C brings world-class gorgias agency — D2C customer support automation experts expertise to New Zealand. Whether you are a New Zealand D2C brand scaling from Auckland, a high-growth startup in Wellington, or an enterprise expanding across Asia-Pacific markets, our team delivers gorgias agency — D2C customer support automation experts solutions built for New Zealand's unique market dynamics, consumer behaviour, digital infrastructure, and competitive landscape.
We understand the New Zealand market — its consumers, digital channels, regulatory environment, and growth dynamics. From Auckland to Christchurch, our gorgias agency — D2C customer support automation experts specialists deliver strategies that resonate locally while drawing on global D2C expertise built across 84 countries since 2004. Every engagement is built for New Zealand — not a copy-paste of another market.
Yes. SCALE D2C provides gorgias agency — D2C customer support automation experts services across New Zealand, with active client engagements in Auckland, Wellington, Christchurch. We tailor every engagement to New Zealand market conditions — combining global D2C best practices with deep New Zealand market knowledge built across 20 years and 84 countries.
Gorgias is a helpdesk platform built specifically for ecommerce and D2C brands. It centralises customer support across email, chat, SMS, and social, and integrates directly with Shopify to give agents full order context.
Gorgias AI Agent reads incoming tickets, understands intent, and automatically resolves common questions — WISMO, return status, discount codes — without human involvement. Our clients typically resolve 50–65% of tickets automatically.
A standard Gorgias implementation with integrations, automations, macros, and team training takes 3–5 weeks. AI Agent configuration adds 1–2 weeks.
Yes. Gorgias tracks revenue per ticket and can trigger upsell and cross-sell offers during support conversations. Brands using Gorgias revenue features see 10–15% lift in support-driven sales.
Connect with SCALE D2C's New Zealand team. We deliver gorgias agency — D2C customer support automation experts solutions built for New Zealand brands — from Auckland to global scale.