Creatio is the enterprise no-code platform combining CRM (sales, marketing, service) with business process automation — enabling complex operational workflows without the development cost of traditional enterprise CRM. We implement and customise Creatio for D2C and B2B brands with sophisticated operational requirements.
Creatio is a no-code CRM and business process automation platform designed for mid-market and enterprise organisations that need sophisticated CRM capabilities with the flexibility to customise without extensive development work. It is positioned between Salesforce (highly customisable, high development cost) and Hubspot (simpler, less customisable) — providing enterprise-grade BPM with no-code configuration.
Salesforce's full customisation requires certified Salesforce developers and significant development investment. Creatio's no-code studio allows business users and non-specialist developers to build custom screens, automate business processes and create workflows through a visual interface. This dramatically reduces the cost of CRM customisation for complex enterprise requirements.
Creatio's BPM engine allows modelling and automating complex multi-step business processes — approval workflows, customer onboarding sequences, service escalation chains — using a visual BPMN process builder. Unlike simple workflow automation in HubSpot or Pipedrive, Creatio's BPM can handle the complexity of enterprise operational processes with parallel flows, conditional branching and cross-system coordination.
Yes — via Creatio's API and webhook capabilities. We build integrations connecting Shopify order data, customer records and B2B account information to Creatio — giving enterprise D2C operations teams a unified customer view combining ecommerce and CRM data.
A standard Creatio CRM implementation — sales module, marketing module, core business processes and key integrations — typically takes 8–16 weeks. Complex enterprise implementations with multiple business process modules, system integrations and data migration take 16–24 weeks.
Book a free Creatio assessment and discover how no-code CRM can transform your operations.