The sale is just the beginning. We build post-purchase journeys — thank you sequences, onboarding flows, replenishment reminders and winback campaigns — that compound LTV with every order.
Post-purchase marketing encompasses all the communications and experiences you deliver to a customer after they place an order — thank you emails, shipping updates, onboarding content, review requests, replenishment reminders and loyalty rewards.
Acquiring a new customer costs 5–7x more than retaining an existing one. Post-purchase marketing increases repeat purchase rate, AOV and LTV — making your CAC investment go much further.
We primarily work with Klaviyo, Attentive and Postscript, but can work with any ESP or SMS platform your brand uses.
A comprehensive post-purchase flow suite (email + SMS) can typically be fully live within 3–4 weeks of kick-off.
Key metrics include repeat purchase rate, 60-day and 90-day repurchase rate, email/SMS revenue per recipient, LTV cohorts and average order frequency.
Book a free post-purchase audit and we will show you the LTV uplift on the table.